Glowe Support

Help with your daily affirmation practice

Need help? Email us at hello@maskedsyntax.com. Please include your Glowe app version, iOS version, and a short description of what happened. You never need to send us the private text of your reflections or affirmations.

Quick troubleshooting

Update Glowe and iOS to the latest versions available to you.
Close and reopen Glowe, then try the action again.
Restart your iPhone if the issue continues.
For App Store or purchase problems, confirm that you are signed in with the Apple Account used for the original purchase.

Glowe+ purchases

Glowe+ subscriptions and lifetime purchases are processed by Apple. If a purchase is not showing in Glowe, open the Glowe+ screen and tap Restore Purchases while signed in with the Apple Account that made the purchase.

You can view, change, or cancel a subscription from your iPhone under Settings → your name → Subscriptions. Apple handles billing and refund requests through the App Store.

Your data

Your reflections, saved and custom affirmations, and Glow history are stored locally on your iPhone. Deleting Glowe removes its local app data unless it is retained in an Apple device backup. Read our Privacy Policy for complete details.

Contact

For technical help, purchase questions, feedback, or accessibility assistance, email hello@maskedsyntax.com.